Nurses Arena Forum

Welcome, Guest: Help / Recent Posts / Search / Login / Register

Stats: 3578 Members, 7781 topics. Date: May 21, 2019, 03:26:36 AM

Songhai Health Trust Limited (SHTL), Vacancies For Nurses/Midwives in Lagos - Nursing Jobs - Nurses Arena Forum

Nurses Arena Forum / General Category / Nursing Jobs / Songhai Health Trust Limited (SHTL), Vacancies For Nurses/Midwives in Lagos (1181) Views

Pages (1) (Print) (Go Down)

Songhai Health Trust Limited (SHTL), Vacancies For Nurses/Midwives in Lagos by Idowu Olabode : March 04, 2016, 11:22:22 AM
Songhai Health Trust Limited (SHTL) is a Health Maintenance Organization incorporated on the 8th of June 2001 for the business of providing managed healthcare service to public and private sector employers, employees and individuals under a prepaid arrangement via the use of in-house clinics and a network of primary, secondary and specialist (tertiary) hospital spread all over the country. SHTL is one of the few duly licensed National Health Maintenance Organization by the National Health Insurance Scheme.

Position: Head - Call Centre
Location: Lagos

Job Details

1 Receive calls from members or employer groups and providers and prospective clients
2 To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
3 To receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex cases
4 To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
5 To receive calls from prospective clients and re-route the calls to the Sales and Distribution department ensuring that het prospective clients receive the best service
6 To log enquiries for all calls relating to registered providers, Clients and members
7 To follow up on specific cases as distributed by the manager to ensure a value added service offering
8 To adhere to and live the organizational values

• Candidate must be a registered nurse and midwife
• B.Sc. Nursing and additional medical qualification will be an added advantage
• Candidate must have minimum of 3 years medical experience including 2 years in similar role in a Health Maintenance Organization (HMO)
• Candidate must have Clinical or General Nursing and Insurance Call Centre experience
• Candidate must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes, and Scheme Rules.
• Excellent organizational, communication (verbal and written), listening skills and attention to detail.
• Candidate must be very proficient in Microsoft office packages

Other requirements:

• Good organizational and planning capabilities
• Innovative and quick thinking capabilities
• Innovativeness
• Adaptive
• Decision Making skills
• Integrity
• Ability to work under pressure
• Adaptive, expertise, Result-Oriented, Relationship Skill
• Working with people
• Strategic
• Must be a good collaborator/Team player

Method of Application:

Interested Applicant Should send their Application to:

3rd Floor, Nigeria RE-Insurance Building ,
Plot 784A Herbert Macaulay way,
Central Business District,
Abuja, F.C.T


080-7939-3631/ 080-7939-3632

Pages (1) (Send)

Viewing this topic: 0 Members and 1 Guest

Job Search 101 for Nurses

Started by Idowu Olabode

Replies: 0
Views: 2705
Last post June 19, 2015, 04:42:36 AM
by Idowu Olabode

Started by Idowu Olabode

Replies: 0
Views: 2221
Last post January 20, 2015, 11:33:52 PM
by Idowu Olabode

(Go Up)

Nurses Arena Forum - Copyright © 2014 - 2019 Developed By Martin Sunday. All rights reserved.
SMF 2.0.14 | SMF © 2017, Simple Machines
SMFAds for Free Forums

Disclaimer: Every Nurses Arena Forum member is solely responsible for anything that he/she posts or uploads on Nurses Arena Forum.